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UO Master Account: Switching Email Addresses

Discussion in 'Account Management FAQ and Info' started by Obsidian, Aug 26, 2012.

  1. Obsidian

    Obsidian Crazed Zealot
    Stratics Veteran Alumni Stratics Legend Campaign Supporter

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    I recently moved. My UO master account was tied to an email address that no longer exists. I can still log into my master account no problem. When I went to change my account email address to the new one, it said there was already an Origin account tied to the new email address. I know I have purchased codes using the new email address previously. The system must think it is a separate Origin account.

    Is there anyway to get the system to take the new email address? Or do I need to contact support? If support is required, what is the right way to contact Mythic? I remember hearing that you don't want to use the EA support system.

    Thanks for your help!
     
  2. Dropixel

    Dropixel EA Community Rep
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    Have you tried tying the Mythic account to the EA master account under the new address? If you have two separate EA Origin master accounts and the new e-mail address your trying to update is used by another EA Origin account, you will have to merge them into one. However, it gets confusing when comparing Mythic and Origin accounts and I can't give you an accurate answer unless I look up the accounts in question. You may want to send an e-mail to [email protected] from the new e-mail address. Then, in that e-mail, explain the issue and give them the info and secret word that is associated with the account that has the old e-mail address.
     
  3. Obsidian

    Obsidian Crazed Zealot
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    Thanks. I actually got this resolved already through [email protected]. The customer service team was very responsive.