Would you pay $1 extra per month to get enhanced customer support? So this is the idea: Customers who are interested in upgraded support would optionally pay $1.00 extra per month to entitle there account to it. This extra $1.00 a month would create the funding to hire some new customer support representatives and train them properly to handle small problems in game. The more people that subscribe to the optional enhanced help, the more support staff that could be hired. These customer support folks would be in communication with both players and GM's. They would be pageable through the help menu, only to accounts that pay the additional $1.00 a month. Players would still have the option of using the traditional help, but also have advanced help button in the help menu to get a faster response. What they should be able to do: Help with any simple questions, such as those answered in the knowledge base. Clarify gameplay rules, TOS, for players who aren't sure if something is legal in game. Access the players problem and if need be bundle it nicely and pass it on to a GM. (Problems passed to a GM by Customer Support should have to be responded to in-game by a GM. In Other words if the Customer Support feels it warrants GM support you don't get a canned response.) Open a support ticket with EA web help system on behalf of the player if desired. Yes I realize I should have called this thread something like "Pay For Counselors To Come Back." but I didn't want to get flamed right off the bat. So what do you all think? Thoughts, Ideas, Comments? Yaysayers, Naysayers, what say you?